(CX Professional speaks)

Beyond the fixes, the out-of-the-box,
There's a skill that truly rocks.
Empathy, my friend, a listening ear,
To quell a customer's every fear.

(Customer speaks)

I'm lost and confused, can't find my way,
A simple task seems so far away.
A helping hand, a guiding light,
To steer me through this digital night.

(CX Professional speaks)

With patience and care, I'll show you the way,
Step by step, come what may.
But remember, dear customer, the goal is to learn,
So next time, you'll take your own turn.

(Customer speaks)

Oh, thank you, kind soul, you're a lifesaver, it's true,
I'll never forget what you helped me do.
But wait, another problem appears,
Can you help me again, quell my new fears?

(CX Professional speaks)

While I'm always here to lend a hand,
My goal is to help you understand.
To empower you, to set you free,
Not to become a dependency.

(Both together)

Empathy's a balance, a delicate dance,
To guide and teach, to give a chance.
With kindness and firmness, a measured embrace,
We'll find the sweet spot, the perfect space.

(Praveena, CX Professional, adds)

Like when I, Praveena, just today,
Showed a customer the LinkedIn way.
No task too small, no knowledge too grand,
To share and learn, hand in hand.

For in this dance of giving and take,
We both grow wiser, for goodness sake!

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Written By

Praveena Jogi

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